Acceptable Usage Policies (AUP)
1.a) Examples of unacceptable material include: IRC Bots, Proxy Scripts, Anonymizers, Pirated Software, Warez, image hosting only sites that do not host an actual domain/normal website content, Escrow, High-Yield Interest Programs(HYIP), Bank Debentures ,Livechat/Chat Scripts,Download sites(Pirated softwares), Bank Debenture Trading Programs, and Prime Banks Programs, lottery sites, muds, rpg’s, hate sites,Facebook Bots,Instagram bots (Social Networking Related Bots), hacker focused sites/DDOS Programs/archives/programs,testing environments (Storing your Website Projects), sites promoting illegal activities,Flash Games or Online Gaming Sites,Movie’s,MP3 Songs,File hosting. No refunds will be given.
1.b) We reserve the right to refuse service to anyone. Any material that in our judgment that is obscene or threatening is prohibited and will be removed from our servers with or without notice. Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. If in doubt regarding the acceptability of your site or service, please contact us and we will be happy to assist you. No refunds will be given. In case of any Website/Reseller/Master/Alpha Reseller using High Resource/Usage or which is not suitable for our Environment We have rights to Cancel those orders
1.c) All the Shared Environment Plans are only for Average Usage,You need to consider Upgrading your Plans as per the Websites Usage.
1.d) You shall agree to use only licensed and legal third party softwares in connection with your use of our services. LHY Technologies reserves the right to suspend or cancel a customer’s access to any or all services provided, at any time, or when LHY Technologies decides that the account has been inappropriately used or otherwise.
1.e) Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita). Any site found to host child pornography or linking to child pornography will be terminated immediately without notice. We will also report this to the appropriate authorities.
1.f) You are not allowed to create hosting with free domains like .tk .ga .ml .cf and other free domains.The numbers of abuse cases are increased with the use of free domains. If you want to host free domain you need to get approval from our abuse/security team
1.g) Hosting Courier Site’s are not allowed under our server.If hosted and notified by our Team We will suspend it. For unsuspension client he/she should send us the Company Registration proof,Identity Proof Provided by the Government After verification we will unsuspend the account. Failure of providing proof within the timeframe will held in service cancellation and no refunds
1.h) U.S. export control regulations forbid trade and impose economic sanctions and embargoes against certain targeted geographic regions, countries, and governments including: Iran, Cuba and Syria. Hosting Accounts which Such TLD Are not allowed and it will be blocked.
1.i) Every cPanel will be allocated with 100% CPU,RAM : Upto 2GB, IO & 2048 IOPS : Upto 4MB/s & 2048.In Shared environment the sites should maintain the resource under the limit and MySQL query timing should not take long to process.If any accounts using morethan the fair usage policy will be suspended and we can give single IP Address access for optimization and no Refund will be given
1.j) Uptime The uptime of a server is defined as the reported uptime from the operating system of the server which may differ from the uptime reported by individual services.CloudMate Softwares cannot 100% gaurantee the uptime status of any server for many factors which may include but not limited to updates to software, malicious or intentional activities, hardware failure, acts of God defined as conditions beyond our (CloudMate Softwares and/or our vendors that provide equipement or services to us) control that interupts services at a facility.
1.k) Websites/Servers Down Due to Firewall IP Block Caused by Failed Login Attempts/Excess number of connections from Particular IP are not covered under the Uptime gurantee.
1.l) Any service interruptions or downtime due to scheduled maintenance by CloudMate Softwares or our network providers will not count towards the uptime guarantee. LHY Technologies is not liable in any way for failure of third party services.
1.m) LHY Technologies will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.
1.n) Mailing Policy and Limits: Sending Bulk mails are not allowed on our server,Per cPanel account can send 150 Mails Per Hour.If any accounts seems to be spamming it will be suspended with or without any notice.Doing Bulk Mails needs VPS/Dedicated Servers for your Purpose.There will be no refund offered incase of any spamming issue caused due to your services’s
1.o) All services provided by LHY Technologies may be used for lawful purposes only.
1.2) Resellers: We will suspend the site in question and will notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account.
1.2.a) Direct customers: Your services will be terminated with or without notice. Violations will be reported to the appropriate law enforcement agency. No refunds will be given.
1.2.b) It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible.
Reseller Hosting Policies
2.1) Shared Hosting Packages: You are not allowed to use the hosting for Backup Storage,File Hosting/File Sharing/Image Hosting,You are not allowed to Store any Personal Zip files or backup of your files as an Zip in the server.The hosting should contains only the Files used by the Website scripts.
2.2) In Shared/Reseller/Master/Alpha Environment You are not allowed to Keep Mails more than 2 GB of space per cPanel.If you need space for Email You can upgrade your account to Email Hosting Plans GSuite or VPS
2.3) Shared Hosting,Reseller Hosting,Master Reseller & Alpha Reseller Hosting Plans Customers should run their/their clients Websites As per the Policies Defined.All your sites will be hosted in Shared Environment so every cPanel you are hosted will have only limited Resource Allocated.We have rights to suspend/terminate the cPanel/Account in question with/without Notice which is involved in Resource Abuses like CPU,RAM,MYSQL,IO,IOPS,EP.
2.4) As its an Shared Environment Other Websites/Reseller’s Clients websites will also be hosted on the server so if any domains/account Violating the FUP/TOS/CPU Resources We will Suspend/Block the HTTP Access of the site in question with/without notice to stablize the Server
2.5) You can able to host only average Traffic Websites in shared Environment in shared environment.incase of any High Traffic sites you should consider hiring an VPS/Dedicated Servers as per your website requirement.
Fair Usage Policy (FUP)
3.1) User should not:
a) Use 20% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP,MySQL etc.
b) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
c) Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
e) Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
f) Participate in any file-sharing/peer-to-peer activities
g) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
h) Run cron entries with intervals of less than 15 minutes.
i) When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include(“http://yourdomain.com/include.php”) use include(“include.php”) j) Any accounts that is created without updating the nameserver or with out a DNS records Pointing to our servers will be removed with or without Notice.
3.2) Unlimited disk space and bandwidth means there is no set limits on our packages. CloudMate Softwares want you to have the resources you need to build your site without any limits. But, however we do need to make sure we continue to provide a full active service to all our customers. As such we do require all customers to be fully compliant with our Fair Usage Policy and Terms and Conditions. Customers on unlimited hosting packages this includes but not limited to shared hosting packages. As a customer of CloudMate you agree to be subject to the following fair usage policy: The account will be primarily used for the purposes of web hosting.
4.3) Unacceptable use include, but are not limited to, large file storage and making downloads of large files such as but not limited to media files, zipped folders and programme files. File downloads are permitted, but only in the context of a functioning website.
4.4) The hosting account may not cause problems with performance of other hosting accounts hosted on the same server by making excessive demands on the resources of the server. This includes, but is not limited to, the CPU usage required to perform data processing on the account for the purposes of taking backups and other administrative tasks as well as the CPU usage required to actually serve the site on the hosting account.
4.5) As a customer you agree that LHY Technologies will be determining whether an infringement of this ‘fair use’ policy has occurred. Wherever possible, LHY Technologies will propose alternative hosting arrangements should an infringement of this policy occur. These may include, but are not limited to, moving to a hosting plan with quoted disk space and bandwidth limits.
4.6) If we identify an account that is not in compliance with our Fair Usage Policy or that has the potential to negatively impact the performance of our server, we will be required to temporary suspend the account. If this happens we will work with the customer in order to resolve the issue as quickly as possible.
4.7) We offer Jailed SSH/Shell access to all user’s in Shared Environment.If you are looking for root SSH Access you can consider taking VPS/Dedicated.