Last updated: June 11, 2022
All LHY Technologies products and services has a 7-day full refund policy unless otherwise stated in the section below:
Here is a detailed policies based on specific products that governs our refund policy:
- Shared/Reseller Hosting:
- If any abuse/phishing/scam complaint has been made against the account due to which account has been suspended/terminated, there will be no refunds applicable in that case.
- We have a no questions asked 7-day full refund policy in case you decide that our Shared/Reseller Hosting is not working out for you.
- If your account is suspended/terminated due to non-compliance of Terms of Conditions or Web Hosting Service Agreement, the final decision will be made based on the type of non-compliance. By default, you should not expect a refund for the product/service unless a final decision is made by our management.
- Domains:
- If any abuse/phishing/scam complaint has been made against the domain due to which domain has been suspended/terminated, there will be no refunds applicable in that case.
- If the domain has not been registered by the time you have registered your refund request, a full refund is applicable except any third party specified fees like ICANN fees or gateway fees.
- There are no refunds applicable in case the domain is already registered even if it is in suspended state.
- There willl be no refunds for domain renewal request or domain transfer request.
- Virtual Private Servers:
- If any abuse/phishing/scam complaint has been made against the server due to which server has been suspended/terminated, there will be no refunds applicable in that case.
- We have a no questions asked 7-day full refund policy in case you decide that our Virtual Private Servers is not working out for you.
- If your server is suspended/terminated due to non-compliance of Terms of Conditions or Root Server Service Agreement, the final decision will be made based on the type of non-compliance. By default, you should not expect a refund for the product/service unless a final decision is made by our management.
- Dedicated Servers:
- If any abuse/phishing/scam complaint has been made against the server due to which server has been suspended/terminated, there will be no refunds applicable in that case.
- 7-day full refund policy is applicable in case there is a problem from our side or the server hardware has a problem or committed additional services like network have a problem.
- If your server is suspended/terminated due to non-compliance of Terms of Conditions or Root Server Service Agreement, the final decision will be made based on the type of non-compliance. By default, you should not expect a refund for the product/service unless a final decision is made by our management.
- Public Cloud:
- If any abuse/phishing/scam complaint has been made against the server due to which server has been suspended/terminated, there will be no refunds applicable in that case.
- If you have chosen metric billing or hourly billing, there will be no refunds applicable as you will only be charged for the amount of time you have utilised your service.
- If you have chosen monthly billing, there will be no questions asked 7-day full refund applicable.
- If your server is suspended/terminated due to non-compliance of Terms of Conditions or Public Cloud Service Agreement, the final decision will be made based on the type of non-compliance. By default, you should not expect a refund for the product/service unless a final decision is made by our management.
- Custom Solutions:
- There will be no refunds applicable in this case.
- Custom Solutions refers to additional products/services which are provisioned on your demand specifically for your need.
- Web Development:
- A refund for the amount of work left will be applicable in case you decide to cancel your project in between.
- If we have rejected the project after taking on the project, all full refund will be applicable.